Retail industry is facing enormous challenges due to following factors: Online Retailing Evolving role of brick and mortar stores Changing consumer behaviors towards malls, outlets, mega stores Technology is helping companies to serve customers in many different ways. Role of store is also evolving rapidly in the context of above mentioned forces. Store Employees need … Continue reading How a Store Portal can add value for a Retailer?
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In last post, we saw how portals can be useful for retailers. Now, let's look at the at least five areas you should focus to design a portal which is both effective as well as usable by the user community. Audience Analysis Every Portal has a target user community. Understanding the needs of this community … Continue reading Five Best Practices for designing a Portal
During course of our consulting work, we have to engage with business users, both senior level executives as well as individual contributors, to conduct discovery sessions to find out business requirements in order to either propose a solution or implement a packaged solution (Salesforce or PLM, in case high level requirements are already defined). Finding requirements is … Continue reading How do we conduct business requirements (discovery)sessions?
